In this Shipping Policy, “we” “us” and “our” refers to Just Stillin. Your access to and use of all information on this website including purchase of our product/s is provided subject to the following policies.
We reserve the right to amend this Notice at any time and your use of the website following any amendments will represent your agreement to be bound by these policies as amended. We therefore recommend that each time you access our website you read these policies.
When will I get my order?
Usually, it takes 3–7 days to fulfil an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
- USA: 3–4 business days
- Europe: 6–8 business days
- Australia: 2–14 business days
- Japan: 4–8 business days
- International: 10–20 business days
[Covid-19] Delays
Our fulfilment times may be longer than usual and may continue to increase until things get back to normal. We’re seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges. As a result, it’s difficult to predict exact shipping times.
Where will my order ship from?
We work with an on-demand order fulfilment company with facilities worldwide!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbours in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbours, get in touch with us at support@juststillin.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.